Shipping

📦 Processing Time

  • All orders are processed and dispatched within 3–5 business days (excluding pre-orders).

🚚 Estimated Shipping Times

  • United States: 1–3 business days

  • Canada: 4–7 business days

  • Worldwide: 8–14 business days

(Delivery estimates are approximate and may vary depending on our shipping partners and local customs.)

⚠️ Important Notice

We always aim for smooth and timely delivery, but certain issues may be beyond our control. Refunds or reshipments are not available in the following cases:

  1. Unpaid Tariffs/Duties – Parcels may be destroyed if required customs duties are not paid on time.

  2. Customs Delays – Delays caused by inspection or clearance procedures.

  3. Incorrect Address – Orders with incomplete, incorrect, or changed addresses after purchase.

  4. Post-Delivery Issues – Shipments marked as “delivered” by the carrier but lost afterward.

  5. Parcel Refusal – If the recipient refuses to accept the delivery.

✨ This version is clear, trustworthy, and pet-brand friendly — not overly legalistic, but still protects your store.